EDUCATION
Troy University (Troy, AL)
• Master of Science (May 2013): Post-Secondary Education - Social Science
• Bachelor of Science (October 2009): Social Science
• Associates of Science (March 2008): General Education
Headland High School (Headland, AL)
• Advanced Diploma (May 2003): Honors Program

PROFESSIONAL EXPERIENCE
Troy University (Troy, AL) September 2016-present
Counselor (09/01 – present): Academic advising and support services to at-risk students. At risk students are defined as students admitted on a conditional basis to the University, first time freshmen, students on probation, first-generation college student, and students with an undecided major. This position plays an important role in student retention insomuch that they serve as a primary point of contact for students admitted to the University on a conditional admission. This position also designs and publishes a newsletter connecting families to the University. This position also assists in the development and delivery of various Student Success Workshops offered on campus.

Troy University (Dothan, AL) August 2012-August 2016
Counselor (03/14 – 08/31): Academic advising and support services to at-risk students. At risk students are defined as students admitted on a conditional basis to the University, first time freshmen, students on probation, first-generation college student, and students with an undecided major. This position plays an important role in student retention insomuch that they serve as a point of contact for students currently on probation, students readmitting to the University either on probation or on a conditional basis. This position also works closely with all Colleges to collect, enter, design, and publish (print and web) the Schedule of Classes. This position also assists in the development and delivery of various Student Success Workshops offered on campus, advisement of students in the Undeclared Major program, support to students in the Disability Services Program and to those seeking assistance in the area of career services, and other duties as assigned.

Departmental Secretary/Graduate Admissions Official (08/12 – 03/14): Evaluation of academic credentials of graduate level applicants; ensure that University policy as related to admission standards are being enforced; represents the university and disseminates appropriate information about the university to prospective students and other interested parties; determining residency and routing appeals to the residency appeals committee; develop and implement a recruiting and admissions program designed to communicate with prospective students, communicate admissions decisions to students in a timely manner, and to maintain all admissions files in an appropriate manner; maintaining, and using the electronic student admissions and records system to identify and recruit students, to track and communicate with students during the application process, and to assist applicants in the admissions and registration process. I also served as the assistant to the Director of the Graduate Office, managed multi-line telephone system, scheduled appointments, and assisted unscheduled visits from students, staff, and faculty members.

Troy University (Troy, AL) May 2008-August 2012 Assistant Director of Student Services (07/10 – 08/12): Supervision of staff performing registrations, SOCAD agreements, financial aid administration, withdrawals, and test administration. Service as SOC degree map administrator, member of the Active Admission development and oversight team, and assisting with website management. Working with the Director/Registrar to interpret and enforce academic rules and regulations; processes changes in admissions and student records as required and appropriate; assists in academic advisement and other areas of student services as needed and appropriate; maintains ongoing contact and good public relations with students and staff. I performed routine term functions of the Registrar/Director of Student Services for Global Campus including: transcript verification, suspension notification, preparation of the academic calendar, graduation processing, academic appeals, readmissions to the University, grade adjustments, and overseeing military student registration. I also served as the designated withdrawal official for Global Campus, and frequently made administrative decisions on behalf of the Registrar/Director of Student Services for Global Campus.

Supervisor of Admissions (01/10 – 06/10): Supervision of admission specialists and coordinators; evaluation of academic credentials of first-year and transfer applicants; implementation of university policy as it relates to admissibility of students and disciplinary actions required for staff. I conducted ongoing training sessions for staff members; analyzed the training needs in order to develop new training programs or to modify and improve existing programs; maintenance of personnel records; supervision of approximately eight staff members. I worked to maintain the integrity of the student database (admissions to permanent records) in order to ensure complete accuracy for local records, as well as state, and federal reporting.

Admissions Specialist (05/08 – 08/09); Admissions Coordinator (09/09 – 12/09): Evaluation of academic credentials of first-year and transfer applicants; ensured that university policy as related to admission standards are being enforced; represented the university and disseminates appropriate information about the university to prospective students and other interested parties; developed and implemented a recruiting and admissions program designed to communicate with prospective students, communicated admissions decisions to students in a timely manner, and to maintain all admissions files in an appropriate manner; maintained, and used the electronic student admissions and records system to identify and recruit students, to track and communicate with students during the application process, and to assist applicants in the admissions and registration process.

OTHER EXPERIENCE
Henry County & Houston County Board of Education, Substitute Teacher, (Dothan, AL) December 2007-May 2008
Southeast Alabama Medical Center, Unit Secretary, (Dothan, AL) July 2007-December 2007
Troy University, Departmental Secretary, Chemistry Department (Troy, AL) December 2006-July 2007
Southeast Alabama Medical Center, Departmental Secretary, (Dothan, AL) October 2005-December 2006
Southeast Alabama Medical Center, Patient Care Assistant, (Dothan, AL) June 2005-Octoberer 2005
The Pines Restaurant, Cook & Server, (Troy, AL) January 2005-June 2005
Guthrie’s, Shift Manager & Cook, (Dothan, AL) January 2003-January 2005

TEACHING EXPERIENCE
Troy University, Adjunct: Foster student learning, stimulate class discussions and encourage active learning in all students, maintain proper class-related records, and promptly assess student coursework and apprise students of progress. Primarily responsible for effectively teaching students in classes as assigned by the director of the English as a second language program; implements instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences; identifies, selects, and modifies instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs; assists in assessing changing curricular needs and offers plans for improvement; maintains effective and efficient record keeping procedures; provides a positive environment in which students are encouraged to be actively engaged in the learning process; communicates effectively, both orally and in writing, with students on a regular basis; collaborates with peers to enhance the instructional environment; models professional and ethical standards when dealing with students, peers, and others within the community.

First Year Studies & Interdisciplinary Studies August 2015-Present
• TROY 1101 University Orientation
• IDS 2200 Crossroads: Sophomore Interdisciplinary Seminar in Creative Thinking
• IDS 2201 Applications in Civic Engagement

Institute for Leadership Development August 2017-Present
• LDR 1100 Introduction to Leadership

Student Teaching, Fall 2012
• SOC 4406 Urban Sociology: Developing Countries
• SOC 4495 Selected Topics (Pop Culture & The Mass Media): Diversity: Hispanics, Asians, and Native Americans

English as a Second Language January 2010-August 2012
• ESL 0096 Writing III (Low Intermediate)
• ESL 0097 Writing IV (Intermediate)
• ESL 1101 Listening/Speaking V (High Intermediate)
• ESL 1103 Reading V (High Intermediate)
• ESL 1109 Speaking V (High Intermediate)
• ESL 1110 Speaking VI (Advanced)

SCHOLARSHIP & CREATIVE ACTIVITY
Professional presentations
Troy University
Student Success Workshops (ongoing)
Active Admission Implementation: Southeast Region, Columbus, GA (2010)
Active Admission Implementation: Western Region, Colorado Springs, CO (2010)
Active Admission Implementation: Atlantic Region, Norfolk, VA (2010)
Global Campus Admission Training, Troy, AL (2010)

Presentations: Invited Speaker
The Delta Chi Fraternity Regional Leadership Conference, Atlanta, GA (Georgia Institute of Technology), Spring 2009, Connecting with Alumni
Regional Leadership Conference, Tampa, FL (University of South Florida), Spring 2011, Membership Education

Public Orator & Speechwriter (Various) 1997-Present Used and operated public address systems, read pre-written statements, prepared statements for public distribution, performed voice-overs for pre-recorded televised events, assisted in the post-production stages of both radio and television advertising spots, acted as play-by-play sportscaster and as color commentator for sporting events including football, baseball, softball, and professional wrestling.

Service to the University
Committee Member, Retention Workgroup - Dothan Campus (2015)
Committee Member, Communication Management Development Team (2012)
Committee Member, Active Admission Oversight and Development Team (2011)
Faculty Advisor, TROY Chapter of the Delta Chi Fraternity (2010-2011)

Service to the Community
Volunteer, Destinee Reese: A Community Benefit (2012)
Camp Counselor, STARTALK: Chinese Language Summer Camp (2012)
Volunteer, Congregational Holiness Church, Youth Camp Music Director (2003- 2005, 2008, 2010)
Volunteer, Pike Animal Shelter (2009)
Volunteer, Big Brothers Big Sisters, Pike County (2003-2005)
Volunteer, American Cancer Society (2005)

HONORS, AWARDS, AFFILIATIONS, & CERTIFICATIONS
Outstanding Professional Staff of the Year (2014)
Vice-Regent for Education, The Delta Chi Fraternity, Region VIII (2010-2014)
Recipient, Troy University Professional Staff of the Year (2014)
Recipient, Troy University Reward Caller (2008)
Member, The Delta Chi Fraternity
Certification, American Red Cross CPR/AED Certification

PROFESSIONAL DEVELOPMENT
IT Summit, Troy, AL (2011-2015)
Navy College Workshop, Pensacola, FL
SOC Consortium Workshop, Phenix City, AL
SOC Consortium Workshop, Tallahassee, FL

SKILLS
I have excellent computer skills; I am highly proficient with Macromedia, Adobe Creative Suite, Microsoft Office Suite, PC & Mac operating systems; I have a natural ability to maneuver within the technological realm. I am energetic, organized, positive, and self-motivated with the ability to speak and write effectively. Also, I am personable, articulate, and professional; compassionate and positive towards achieving goals.