Frederick W. Westfall, Ph.D.
Sorrell College of
81 Beal Parkway, Fort Walton Beach, FL 32548
Phone: (850) 301-2128 [office]
Troy University -
Lecturer, Sorrell College of Business
retiring from my full-time ranked faculty position with Troy, I have
returned as a contract Lecturer with the Sorrell College of Business where
I will teach selected courses in Information Systems on an as-needed basis.
Troy University - Associate
Chair for the Information Systems and Quantitative Methods Division,
Sorrell College of Business
Associate Professor I served as the Sorrell College of Business Associate
Division Chair for Information Systems and Quantitative Methods. As such, I
was the focal point for all curriculum issues and faculty who teach in the
Information Systems discipline at all Troy University locations.
Troy University - Global Campus Chair
As Associate Professor I served as the
TROY Global Campus Chair for Information Systems and Quantitative Methods.
I am the focal point for all curriculum issues and faculty who teach in
those disciplines for all TROY locations outside the state of Alabama,
Troy University - Southeast Region
Associate Professor I served as the Regional College Coordinator for all
Business Programs and Regional Program Coordinator for Graduate Business
Programs for the Southeast Region which includes the former Florida Region
Sites. I also served as the Associate Director Academics for the
Florida Area and teach courses in management and information systems.
Troy University - Florida Region
the Troy State Faculty full-time and teach both Undergraduate and
Graduate courses. In January, 2001, I assumed the duties of the
Regional Chair of the Business Programs for the Florida Region. I
teach in-class and online courses in management and information systems.
Troy State University - Florida Region
As and adjunct instructor I taught Graduate Level courses
in Management Information Systems at the Florida Regional Offices,
Pensacola Naval Air Station, Tyndall Air Force Base, Orlando, and Tampa.
Assessment Technologies Plus (ATPlus)
of ATPlus, I create, update, administer,
and produce the Quality Measurement Index® and other Malcolm Baldrige Performance Award-based assessment tools used
by my clients. I specialize in the personal approach to improving
organizational performance in healthcare, manufacturing, and service
organizations using proven strategic focus technologies. Clients include
the 177 Veterans Affairs Medical Centers and various non-governmental
health care and industrial organizations. I also provide specialized
computer application development and training.
Frontier Applied Sciences
instructor, I taught continuing education courses on Microsoft Office 97
(Word, Excel, PowerPoint, and Access), and JetForm
FormFlow v2.15 to Wright-Patterson military
contractor personnel and others.
Miami University (Ohio)
I was a Visiting
Professor at Miami University (of Ohio) where I taught courses in Computer
Science and Society, Computer Applications, and Introduction to the
Internet (focusing on the educational and recreational use of the
instructor, I taught multiple courses under contract to Sinclair Community
College for Hands-On. In addition to Microsoft Word and Excel, I taught
Lotus, Ami Pro, and other non-Microsoft software applications. While most
classes were taught in a classroom setting, there were some one-on-one
instruction provided special clients.
Consulting, Arthur Andersen, LLP
(now called Accenture)
Senior Functional Manager
on various projects, including:
Ammunition Management Standard System Proposal
provided system and functional integration expertise for the Department of
Defense Ammunition Management Standard System (AMSS) proposal. Responsible
for identifying functional requirements and converting them for mapping to
the proposed SAP R/3 commercial software package.
United States Postal Service
provided system and functional integration expertise for several USPS mail
control systems, ensuring each system functionally complies with the
overall goal of end-to-end mail flow management and contributes to the
other customer focus initiatives within the Postal System.
Integrated Maintenance Data System (IMDS) Proposal
I was an
integral part of the winning IMDS proposal team responsible for creating
and producing the Software Process Improvement Plan and Past Performance
Data. I was also responsible for setting up and coordinating the Software
Capability Evaluation done on three other Andersen Consulting engagements.
The proposal was awarded to Andersen Consulting as the Prime Contractor on
July 19, 1996.
Department of Defense
responsible for analyzing user needs, determining functional requirements,
and performed functional analyses to identify required tasks and their
interrelationships. This involved window and module design for the
requirements computation functionality of the system. I wrote test
descriptions and conducted string and system tests for the Simulation Recomputation Tool (SRT), the desktop "what
if" tool for inventory managers and their supervisors.
The Pacer Group (and DDI-Pacer Alliance)
Director, Assessment Systems and responsible for designing research on
organizational assessments and customer satisfaction measurement at Pacer
and DDI-Pacer for client firms, including making recommendations for
corporate strategic planning sessions in client firms. I was responsible for
the design, implementation, and analysis of various client-defined and
three internal research product offerings. I performed dozens of
organizational assessments around the Malcolm Baldrige
National Quality Award. I also brought all requisite technologies internal
to the Pacer Group, which reduced cycle time from more than four weeks to
fewer than five days. In addition, I also introduced and developed customer
satisfaction analysis capabilities within the organization. These were
later used in patient satisfaction analyses that, with the other
organizational assessment, formed the foundation for consulting
interventions with clients. I was also responsible for project management
with existing clients (client services) to ensure all program elements were
delivered as proposed and that clients were pleased with the consulting
services and/or products from The Pacer Group.
President, Products, my responsibilities included research and analysis and
overall responsibility for development and implementation of Pursue, a
quality analysis tool, to market. This involved budgeting, writing the
computer program, coordinating the design, layout and production of the
final product, marketing and follow-on support. The product was introduced
to the market in December 1993. As vice president, I was also responsible
for determining strategic direction and cost center operations.
manager, business operations, I was responsible for development and
implementation of office automation technologies to support the Pacer
consulting practice. I established PC-based inventory, accounting, billing,
client management, project management, personnel scheduling,
telecommunications and database marketing capabilities.
U.S. Air Force
April 1984 to May 1991, I was an Assistant Professor of Logistics
Management/Associate Professor of Logistics Management and Head, Department
of Logistics Management, Air Force Institute of Technology,
Wright-Patterson AFB, OH. I taught courses in logistics management, systems
management, international logistics and computer applications courses.
Academic responsibilities included curriculum development and review,
program management, advising student research, and serving on several faculty
governance committees. As Department Head, I was responsible for the
professional academic development of 22 faculty and 4 staff, course
development, and financial management. I was also an on-site consultant to
the Defense Logistics Agency and the Air Force Logistics Command. I also
edited and contributed to a textbook on logistics management.
April 1981 to March 1983, I was sponsored by the Air Force to
attain my Ph.D. I attended The Ohio State University during this time
and then returned to the Air Force Institute of Technology to begin an
academic career with the Air Force.
December 1979 to March 1981, I served as executive officer to
the commander, International Logistics Center and executive officer to the
assistant to the commander for international logistics, headquarters AFLC,
Wright-Patterson AFB, OH. In that position, I was responsible for all
manpower, personnel and administrative actions as well as control of a $2
million budget for more than 400 personnel.
October 1977 to December 1979, I served as international
logistics staff officer, assistant to the commander for international
logistics, HQ AFLC, Wright-Patterson AFB, OH. I provided planning and
program guidance for security assistance programs in support of more than
60 foreign countries. I also wrote a computer program to forecast
administrative surcharge funds based on projected weapon system sales,
support requirements, and flying hours.
October 1976 to September 1977, I served as logistics adviser to
the Imperial Iranian Air Force, Bandar Abbas, Iran, where I provided
technical assistance, training (classroom and on-the-job), and advice to
base-level supply and maintenance personnel as well as logistics guidance
to the Imperial Iranian Air Force Headquarters.
May 1975 to September 1976, I served as materiel facilities
officer, 824 Supply Squadron, 1st Special Operations Wing, Hurlburt Field, Florida. I was responsible for the
receipt, storage, protection, issue and delivery of materiel to final
July 1972 to April 1975, I served as HQ AFLC liaison officer, Clark
AB, Philippines. Spent a LOT of time in Vietnam, Thailand, and other some
unnamed places meeting with AF and local employees working on USAF initiatives.
I was responsible for coordinating all AFLC activities in Southeast Asia as
well as advising the commander, 13AF, and the many Military Assistance
Advisory Groups throughout Southeast Asia on logistics matters relating to
AFLC areas of responsibility.
April 1969 to May 1972, I served as chief of supply and
transportation, 2952 Combat Logistics Support Squadron, Ogden ALC, Utah.
Primary activities included leading teams of maintenance, supply and
logistics specialists to Southeast Asia (Vietnam, Thailand, Taiwan, others)
to support in-country activities.
January 1969 to April 1969, I served as officer in charge, Rapid
Area Supply Support Team, Bien Hoa, Republic of
Vietnam. I led a combined 23-person, Ogden ALC/Sacramento ALC supply team
to rebuild and reinitialize the USAF supply depot destroyed during enemy
June 1968 to January 1969, I served as supply
operations officer, 2952 Combat Logistics Support Squadron (AFLC),
performed various base level supply functions at Ogden Air Materiel Area,
(1967) - B.S., Business Management
Southern California (1976) - M.S., Systems Management
The Ohio State
(1987) - M.A., Business Administration
The Ohio State
– Ph.D., Business Administration, International Business