Frederick W. Westfall, Ph.D.
Associate Professor, Troy University
81 Beal Parkway, Fort Walton Beach, FL 32548
Phone: (850) 301-2128 [office]
Troy University - Sorrell College of Business
Associate Division Chair for Information Systems and Quantitative Methods
I am currently serving as the Sorrell College of Business Associate
Division Chair for Information Systems and Quantitative Methods. I am the focal
point for all curriculum issues and faculty who teach in the Information Systems discipline at
all TROY locations.
Troy University - Global Campus Chair
I served as the TROY Global Campus Chair for Information Systems
and Quantitative Methods. I am the focal point for all curriculum issues and
faculty who teach in those disciplines for all TROY locations outside the state
of Alabama, including eTROY.
Troy University - Southeast Region
I served as
the Regional College Coordinator for all Business Programs and Regional Program
Coordinator for Graduate Business Programs for the Southeast Region which
includes the former Florida Region Sites. I also served as the Associate
Director Academics for the Florida Area and teach courses in management and
Troy University - Florida Region
the Troy State Faculty full-time and teach both Undergraduate and
Graduate courses. In January, 2001, I assumed the duties of the
Regional Chair of the Business Programs for the Florida Region. I
teach in-class and online courses in management and information
Troy State University - Florida Region
and adjunct instructor I taught Graduate Level courses in Management
Information Systems at the Florida Regional Offices, Pensacola Naval
Air Station, Tyndall Air Force Base, Orlando, and Tampa.
Assessment Technologies Plus (ATPlus)
As owner of ATPlus,
I create, update, administer, and produce the Quality Measurement
Index® and other Malcolm Baldrige Performance Award-based assessment tools used by my clients. I specialize in
the personal approach to improving organizational performance in
healthcare, manufacturing, and service organizations using proven
strategic focus technologies. Clients include the 177 Veterans Affairs
Medical Centers and various non-governmental health care and industrial
organizations. I also provide specialized computer application
development and training.
Frontier Applied Sciences
instructor, I taught continuing education courses on Microsoft Office
97 (Word, Excel, PowerPoint, and Access), and JetForm FormFlow v2.15 to
Wright-Patterson military contractor personnel and others.
Miami University (Ohio)
I was a
Visiting Professor at Miami University (of Ohio) where I taught courses
in Computer Science and Society, Computer Applications, and
Introduction to the Internet (focusing on the educational and
recreational use of the internet).
instructor, I taught multiple courses under contract to Sinclair
Community College for Hands-On. In addition to Microsoft Word and
Excel, I taught Lotus, Ami Pro, and other non-Microsoft software
applications. While most classes were taught in a classroom setting,
there were some one-on-one instruction provided special clients.
Andersen Consulting, Arthur Andersen,
(now called Accenture)
Senior Functional Manager on various projects, including:
Ammunition Management Standard System Proposal
I provided system
and functional integration expertise for the Department of Defense
Ammunition Management Standard System (AMSS) proposal. Responsible for
identifying functional requirements and converting them for mapping to
the proposed SAP R/3 commercial software package.
United States Postal Service
I provided system and functional
integration expertise for several USPS mail control systems, ensuring
each system functionally complies with the overall goal of end-to-end
mail flow management and contributes to the other customer focus
initiatives within the Postal System.
Integrated Maintenance Data System (IMDS) Proposal
I was an integral part of the
winning IMDS proposal team responsible for creating and producing the
Software Process Improvement Plan and Past Performance Data. I was also
responsible for setting up and coordinating the Software Capability
Evaluation done on three other Andersen Consulting engagements. The
proposal was awarded to Andersen Consulting as the Prime Contractor on
July 19, 1996.
Department of Defense
I was responsible for analyzing
user needs, determining functional requirements, and performed
functional analyses to identify required tasks and their
interrelationships. This involved window and module design for the
requirements computation functionality of the system. I wrote test
descriptions and conducted string and system tests for the Simulation
Recomputation Tool (SRT), the desktop "what if" tool for inventory
managers and their supervisors.
The Pacer Group (and DDI-Pacer Alliance)
Director, Assessment Systems and responsible for designing research on
organizational assessments and customer satisfaction measurement at
Pacer and DDI-Pacer for client firms, including making recommendations
for corporate strategic planning sessions in client firms. I was
responsible for the design, implementation, and analysis of various
client-defined and three internal research product offerings. I
performed dozens of organizational assessments around the Malcolm
Baldrige National Quality Award. I also brought all requisite
technologies internal to the Pacer Group, which reduced cycle time from
more than four weeks to fewer than five days. In addition, I also
introduced and developed customer satisfaction analysis capabilities
within the organization. These were later used in patient satisfaction
analyses that, with the other organizational assessment, formed the
foundation for consulting interventions with clients. I was also
responsible for project management with existing clients (client
services) to ensure all program elements were delivered as proposed and
that clients were pleased with the consulting services and/or products
from The Pacer Group.
As Vice President,
Products, my responsibilities included research and analysis and
overall responsibility for development and implementation of Pursue, a
quality analysis tool, to market. This involved budgeting, writing the
computer program, coordinating the design, layout and production of the
final product, marketing and follow-on support. The product was
introduced to the market in December 1993. As vice president, I was
also responsible for determining strategic direction and cost center
As manager, business
operations, I was responsible for development and implementation of
office automation technologies to support the Pacer consulting
practice. I established PC-based inventory, accounting, billing, client
management, project management, personnel scheduling,
telecommunications and database marketing capabilities.
U.S. Air Force
From April 1984 to May 1991,
I was an Assistant Professor of Logistics Management/Associate
Professor of Logistics Management and Head, Department of Logistics
Management, Air Force Institute of Technology, Wright-Patterson AFB,
OH. I taught courses in logistics management, systems management,
international logistics and computer applications courses. Academic
responsibilities included curriculum development and review, program
management, advising student research, and serving on several faculty
governance committees. As Department Head, I was responsible for the
professional academic development of 22 faculty and 4 staff, course
development, and financial management. I was also an on-site consultant
to the Defense Logistics Agency and the Air Force Logistics Command. I
also edited and contributed to a textbook on logistics management.
From April 1981 to March 1983, I was sponsored by the Air Force to attain my
Ph.D. I attended The Ohio State University during this time and then
returned to the Air Force Institute of Technology to begin an academic career
with the Air Force.
From December 1979 to March 1981, I
served as executive officer to the commander, International Logistics
Center and executive officer to the assistant to the commander for
international logistics, headquarters AFLC, Wright-Patterson AFB, OH.
In that position, I was responsible for all manpower, personnel and
administrative actions as well as control of a $2 million budget for
more than 400 personnel.
From October 1977 to December 1979, I
served as international logistics staff officer, assistant to the
commander for international logistics, HQ AFLC, Wright-Patterson AFB,
OH. I provided planning and program guidance for security assistance
programs in support of more than 60 foreign countries. I also wrote a
computer program to forecast administrative surcharge funds based on
projected weapon system sales, support requirements, and flying hours.
From October 1976 to September 1977, I
served as logistics adviser to the Imperial Iranian Air Force, Bandar
Abbas, Iran, where I provided technical assistance, training (classroom
and on-the-job), and advice to base-level supply and maintenance
personnel as well as logistics guidance to the Imperial Iranian Air
From May 1975 to September 1976, I served as materiel facilities officer, 824 Supply Squadron, 1st
Special Operations Wing, Hurlburt Field, Florida. I was responsible for
the receipt, storage, protection, issue and delivery of materiel to
From July 1972 to April 1975, I
served as HQ AFLC liaison officer, Clark AB, Philippines. Spent a LOT
of time in Vietnam, Thailand, and other some unnamed places meeting
with AF and local employees working on USAF initiatives. I was
responsible for coordinating all AFLC activities in Southeast Asia as
well as advising the commander, 13AF, and the many Military Assistance
Advisory Groups throughout Southeast Asia on logistics matters relating
to AFLC areas of responsibility.
From April 1969 to May 1972, I served as chief of supply and transportation, 2952 Combat Logistics Support Squadron, Ogden ALC, Utah.
Primary activities included leading teams of maintenance, supply and logistics
specialists to Southeast Asia (Vietnam, Thailand, Taiwan, others) to support
From January 1969 to April 1969,
I served as officer in charge, Rapid Area Supply Support Team, Bien
Hoa, Republic of Vietnam. I led a combined 23-person, Ogden
ALC/Sacramento ALC supply team to rebuild and reinitialize the USAF
supply depot destroyed during enemy activity.
From June 1968 to January 1969, I served
as supply operations officer, 2952 Combat Logistics Support Squadron
(AFLC), performed various base level supply functions at Ogden Air
Materiel Area, UT.
Texas Christian University
B.S., Business Management
University of Southern California
The Ohio State University
M.A., Business Administration
The Ohio State University
Ph.D., Business Administration, International Business